Website: https://moonlightjewel.com
Store Name: Moonlight Jewel
Business Category: Jewellery & Watch
Email: Moonlightjewel30@gmail.com
Phone: 8967326439
Business Address: Uchitpur, Kerur, Sabang, Paschim Medinipur, West Bengal – 721155, India
GSTIN: 19DPXPB7060A1ZS

Last Updated: November 1, 2026

1. Introduction

Welcome to Moonlight Jewel. These Terms of Service govern your access to and use of our website, https://moonlightjewel.com, including all services, features, content, products, and shopping facilities available through our online store.

Moonlight Jewel is an online jewellery and watch store dedicated to offering customers a convenient shopping experience. By visiting our website, browsing our products, creating an account, or purchasing any item, you agree to comply with these Terms of Service.

Please read these terms carefully before using our website. If you do not agree with any part of these terms, you should discontinue using our website and services.

2. Eligibility to Use Our Website

By using Moonlight Jewel, you confirm that you are legally capable of entering into a binding agreement under applicable Indian laws.

You agree to provide accurate, complete, and up-to-date information whenever required during registration, checkout, or communication with our customer support team.

If you use this website on behalf of another person, you confirm that you have the authority to accept these terms on their behalf.

3. Products and Descriptions

Moonlight Jewel offers jewellery, watches, and related accessories through its online store.

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, and other information displayed on our website are accurate and updated.

However, the following variations may occur:

• Actual product colours may vary slightly due to screen settings and display differences.

• Product appearance may differ slightly from photographs.

• Minor variations in design, packaging, or finishing may occur.

• Product availability may change without prior notice.

We do not guarantee that every product will appear exactly as displayed on every device. Customers are encouraged to review all available product information before placing an order.

4. Pricing and Payment

All product prices displayed on Moonlight Jewel are shown in Indian Rupees (INR), unless otherwise specified.

We reserve the right to modify product prices, promotional offers, discounts, and shipping charges at any time without prior notice.

The applicable price at the time of placing an order will generally be considered the purchase price, subject to order confirmation and correction of any genuine pricing errors.

We may offer different payment methods, including:

• Cash on Delivery (COD), where available.

• UPI payments.

• Debit and credit cards.

• Net banking.

• Other payment methods displayed during checkout.

Customers are responsible for providing accurate payment information. Orders may be cancelled if payment fails, remains unverified, or cannot be processed.

5. Order Placement and Confirmation

When you place an order on Moonlight Jewel, you are submitting a purchase request for the selected products.

After receiving your order, we may send an order confirmation through email, SMS, or other available communication channels.

An order confirmation acknowledges receipt of your order and does not necessarily guarantee dispatch.

We reserve the right to accept, reject, or cancel orders in circumstances including:

• Product unavailability.

• Incorrect product pricing or listing information.

• Suspicious or potentially fraudulent transactions.

• Incorrect or incomplete customer information.

• Delivery restrictions.

• Technical errors or operational issues.

If an order is cancelled after successful payment, the applicable amount will be refunded through an appropriate payment method, subject to the relevant refund process.

6. Shipping and Delivery

Moonlight Jewel aims to deliver orders safely and efficiently to the address provided by customers during checkout.

Delivery timelines may vary depending on the customer's location, courier availability, weather conditions, public holidays, and other logistical circumstances.

Customers must provide a complete and accurate delivery address, including their name, phone number, PIN code, and other necessary details.

We are not responsible for delivery delays resulting from incorrect addresses, unavailable recipients, courier disruptions, natural disasters, or circumstances beyond our reasonable control.

Shipping charges, if applicable, will be displayed during checkout.

For more information, please refer to our Shipping Policy available on our website.

7. Returns, Refunds and Exchanges

Customer satisfaction is important to Moonlight Jewel.

We maintain a separate Return and Refund Policy explaining the conditions under which products may qualify for return, replacement, exchange, or refund.

Customers should carefully review the Return and Refund Policy before purchasing any product.

Depending on the circumstances and applicable policy, returns may be considered for:

• Damaged products received during delivery.

• Incorrect products delivered.

• Eligible defective items.

• Other qualifying issues covered by our Return and Refund Policy.

Customers may be required to provide order details, photographs, videos, or other supporting information to help us verify a complaint.

Refunds, where approved, will be processed through the applicable payment method or another mutually acceptable method, subject to applicable payment processing timelines.

Nothing in these terms limits any mandatory consumer rights available under applicable Indian law.

8. Customer Responsibilities

By using Moonlight Jewel, you agree to:

• Provide genuine and accurate personal and contact information.

• Use the website only for lawful purposes.

• Avoid fraudulent purchases or payment activities.

• Not interfere with the website's security or functionality.

• Not attempt unauthorized access to our website, server, or systems.

• Not copy, reproduce, or misuse our website content without permission.

• Follow all applicable laws and regulations while using our services.

Customers are responsible for reviewing their orders before completing checkout and ensuring that the selected products and delivery details are correct.

9. Intellectual Property Rights

All content available on Moonlight Jewel, including website design, logos, brand names, product descriptions, photographs, graphics, text, banners, icons, and other materials, is owned by or licensed to Moonlight Jewel unless otherwise stated.

Such materials are protected under applicable intellectual property laws.

You may browse and use our website for personal shopping purposes. However, you may not reproduce, distribute, modify, publish, sell, or commercially exploit any website content without prior written permission.

Unauthorized use of our intellectual property may result in appropriate legal action.

10. Promotions, Discounts and Offers

Moonlight Jewel may occasionally provide promotional discounts, special offers, seasonal sales, coupon codes, or other marketing benefits.

All promotional offers are subject to their individual terms and conditions.

We reserve the right to:

• Modify or discontinue promotional offers.

• Set minimum purchase requirements.

• Restrict coupon usage.

• Limit promotional benefits per customer.

• Cancel offers in cases of misuse or suspected fraud.

Unless expressly stated, promotional offers cannot be exchanged for cash or combined with other discounts.

11. Website Availability and Modifications

We aim to keep our website available and operational. However, uninterrupted access cannot be guaranteed.

Temporary interruptions may occur because of maintenance, software updates, technical problems, server issues, or circumstances beyond our control.

Moonlight Jewel reserves the right to update, modify, suspend, or discontinue any part of its website or services without prior notice where reasonably necessary.

We will not be liable for temporary website interruptions to the extent permitted by applicable law.

12. Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, courier services, or other external platforms.

These third-party services operate independently and may have their own privacy policies, terms, and conditions.

Moonlight Jewel does not control all third-party websites and is not responsible for their content, security, availability, or business practices.

Customers are encouraged to review the applicable terms and privacy policies before using external services.

13. Limitation of Liability

To the extent permitted by applicable law, Moonlight Jewel shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.

We are not responsible for losses caused by:

• Incorrect information submitted by customers.

• Unauthorized use of customer accounts due to customer negligence.

• Third-party service interruptions.

• Delivery delays beyond our reasonable control.

• Temporary website or technical failures.

Nothing in this section excludes or limits liability where such exclusion or limitation is prohibited by Indian law, including mandatory consumer protection rights.

14. Disclaimer of Warranties

Our website and services are provided on an available basis.

Although we make reasonable efforts to maintain accurate product information and reliable services, we do not guarantee that the website will always be error-free, uninterrupted, or compatible with every device.

Any product-specific warranty, guarantee, or after-sales support will apply only where expressly stated in the relevant product listing or accompanying documentation.

Customers should review product information carefully before making a purchase.

15. Privacy and Personal Information

We respect the privacy of our customers.

When you use Moonlight Jewel, we may collect information such as your name, email address, phone number, billing address, shipping address, and order details.

This information may be used for:

• Processing and fulfilling orders.

• Communicating order updates.

• Providing customer support.

• Processing payments and refunds.

• Improving website performance.

• Preventing fraud and unauthorized activities.

• Complying with applicable legal obligations.

We handle personal information in accordance with our Privacy Policy and applicable Indian data protection laws.

Please review our Privacy Policy for more details about how your information is collected, used, and protected.

16. Cancellation of Orders

Customers may request order cancellation by contacting our customer support team as soon as possible.

Cancellation requests will be considered depending on the order processing and shipping status.

Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible.

Moonlight Jewel reserves the right to cancel orders due to product unavailability, incorrect information, suspected fraudulent activity, or other valid operational reasons.

Where a prepaid order is cancelled and a refund is applicable, the refund will be processed according to our Return and Refund Policy.

17. Indemnification

You agree to indemnify and hold Moonlight Jewel, its owners, representatives, and service providers harmless from claims, losses, liabilities, damages, or expenses arising from your violation of these Terms of Service, misuse of the website, or infringement of any third-party rights.

This provision applies only to the extent permitted by applicable law.

18. Changes to These Terms

Moonlight Jewel reserves the right to revise or update these Terms of Service whenever necessary.

Changes may be made to reflect updates in our business operations, website features, legal requirements, or customer services.

Updated terms will be published on this page with a revised Last Updated date.

Your continued use of our website after the publication of updated terms constitutes acceptance of the revised terms, to the extent permitted by applicable law.

We encourage customers to review this page periodically.

19. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our website, products, or services shall be handled by the competent courts having jurisdiction under applicable Indian law.

Nothing in these terms affects the statutory rights of consumers to approach the appropriate consumer dispute redressal authorities or forums.

20. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, please contact us using the details below.

Business Name: Moonlight Jewel
Website: https://moonlightjewel.com
Email: Moonlightjewel30@gmail.com
Phone: 8967326439
Business Address: Uchitpur, Kerur, Sabang, Paschim Medinipur, West Bengal – 721155, India
GSTIN: 19DPXPB7060A1ZS

Our customer support team will make reasonable efforts to respond to your enquiries and assist you with your concerns.

21. Acceptance of Terms

By accessing, browsing, or purchasing from Moonlight Jewel, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Thank you for choosing Moonlight Jewel. We appreciate your trust and look forward to providing you with a convenient and enjoyable jewellery and watch shopping experience.