Website: https://moonlightjewel.com
Business Name: Moon Light Jewel
Email: Moonlightjewel30@gmail.com
Contact Number: +91 8967326439
Business Address: Uchitpur, Kerur, Sabang, Paschim Medinipur, West Bengal – 721155, India
Business Category: Jewellery and Watches
GST Number: 19DPXPB7060A1ZS

1. Introduction

Welcome to Moon Light Jewel! We appreciate your trust in choosing our online store for your jewellery and watch shopping needs. Our goal is to provide a smooth, reliable, and convenient shopping experience by delivering your selected products safely to your doorstep.

This Shipping Policy explains how we process, dispatch, ship, and deliver orders placed through our website, https://moonlightjewel.com. It also provides information about estimated delivery times, shipping charges, order tracking, delivery delays, incorrect addresses, damaged packages, and other shipping-related matters.

By placing an order on our website, you agree to the terms and conditions outlined in this Shipping Policy.

2. Order Processing Time

At Moon Light Jewel, we aim to process every order as quickly as possible while ensuring that the products are properly checked and prepared for dispatch.

• Orders are generally processed within 1–3 business days after successful order confirmation.

• Orders placed on Sundays, public holidays, or non-working days may be processed on the next business day.

• Processing time may vary depending on product availability, order volume, payment verification, and other operational requirements.

• Orders placed during festive seasons, promotional campaigns, or special sales may require additional processing time.

Please note that order processing time is separate from the estimated shipping and delivery time.

3. Shipping and Delivery Time

We aim to deliver your jewellery and watch orders safely and within the estimated delivery period.

Our general estimated delivery timelines are:

• West Bengal: Approximately 3–7 business days.

• Other Indian States: Approximately 5–10 business days.

• Remote and Rural Locations: Approximately 7–12 business days.

These timelines are estimates only and may vary depending on the delivery location, courier partner, weather conditions, transportation availability, and other unforeseen circumstances.

Delivery timelines are calculated after the order has been processed and dispatched. We will make reasonable efforts to ensure that your order reaches you within the estimated timeframe.

4. Shipping Locations

Moon Light Jewel currently aims to serve customers across India.

We work with available courier and logistics partners to deliver orders to eligible serviceable PIN codes.

Before placing an order, customers should ensure that their delivery location is serviceable. Certain remote areas, restricted locations, or PIN codes may not be covered by our courier partners.

If a delivery location is not serviceable, we may contact the customer to discuss possible alternatives or arrange an order cancellation and applicable refund.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before the customer completes the order.

The shipping cost may depend on factors such as:

• Delivery location.

• Product weight and dimensions.

• Courier service availability.

• Promotional offers or shipping discounts.

• Order value and applicable shipping conditions.

If free shipping is offered during a promotional campaign, the applicable terms and eligibility requirements will be displayed on the website.

Customers are encouraged to review the final order summary before completing payment.

6. Order Confirmation

After successfully placing an order, customers may receive an order confirmation through the email address or mobile number provided during checkout.

The confirmation may include:

• Order number.

• Purchased product details.

• Billing and shipping information.

• Order value and payment information.

• Other relevant order details.

Please check your order confirmation carefully. If you notice any incorrect information, contact our customer support team as soon as possible.

7. Order Tracking

Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp, or another available communication channel.

Customers can use the tracking details provided by the courier partner to check the shipment status.

Please allow some time for tracking information to become active after dispatch. In certain situations, courier tracking updates may take 24–48 hours to appear.

If you do not receive tracking information or experience difficulties tracking your shipment, please contact us at Moonlightjewel30@gmail.com or call +91 8967326439.

8. Cash on Delivery (COD) Orders

Moon Light Jewel may offer Cash on Delivery (COD) as a payment option for eligible customers and serviceable locations.

For COD orders:

• Customers should provide a valid mobile number and complete delivery address.

• Customers should keep the exact payable amount ready at the time of delivery.

• Courier partners may contact customers before attempting delivery.

• Customers should be available to receive the shipment.

• Repeated refusal or failure to accept COD orders may affect future COD availability.

COD availability may depend on the delivery PIN code, courier partner, order value, and other applicable conditions.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that the following details are correct:

• Full name.

• House number, street, and locality.

• Village, town, or city.

• District and state.

• Correct PIN code.

• Active mobile number.

Moon Light Jewel will not be responsible for delivery failures or delays caused by incorrect, incomplete, or outdated address information provided by customers.

If you need to correct your shipping address, contact us immediately after placing your order. Address changes may not be possible once the order has been processed or handed over to the courier partner.

10. Delayed Shipments

Although we make every reasonable effort to deliver orders on time, occasional delays may occur due to circumstances beyond our control.

Possible reasons include:

• Heavy rainfall, floods, or adverse weather.

• Natural disasters or unexpected emergencies.

• Transportation or logistics disruptions.

• Courier partner operational issues.

• Public holidays or regional restrictions.

• High order volumes during festive seasons.

• Incorrect or incomplete delivery details.

• Remote delivery locations.

In such situations, we will try to assist customers by providing available shipment updates and coordinating with the courier partner where possible.

A delay in delivery does not automatically qualify an order for cancellation or refund. Any request will be handled according to our applicable order and refund policies.

11. Damaged or Tampered Packages

We take reasonable care when preparing jewellery and watch products for shipment.

Customers are requested to inspect the external packaging at the time of delivery.

If the package appears damaged, opened, or tampered with, please:

1. Take clear photographs of the package before opening it, if possible.

2. Record an unboxing video showing the package and product condition.

3. Keep the original packaging and shipping label.

4. Contact our support team as soon as possible.

5. Share the order number and relevant photographs or video.

Please report visible shipping damage or missing items within 48 hours of delivery so that we can investigate the issue.

Each complaint will be reviewed, and an appropriate resolution will be offered according to our Return and Refund Policy and applicable consumer protection laws.

12. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

A delivery attempt may fail because:

• The customer is unavailable.

• The delivery address cannot be located.

• The mobile number is unreachable.

• The customer refuses to accept the shipment.

• The delivery location is inaccessible.

• Other circumstances prevent successful delivery.

If an order cannot be delivered after the courier partner's permitted attempts, it may be returned to our facility.

If your shipment is marked as undelivered, please contact us promptly so we can check the available options.

Additional shipping charges may apply for reshipping where permitted and communicated to the customer.

13. Order Cancellation Before Dispatch

Customers who wish to cancel an order should contact us as soon as possible.

If the order has not yet been processed or dispatched, we will review the cancellation request and confirm whether cancellation is possible.

Once an order has been handed over to the courier partner, cancellation may no longer be possible.

For prepaid orders successfully cancelled before dispatch, applicable refunds will be processed according to our Return and Refund Policy.

14. Missing Items or Incorrect Products

If you receive an incorrect product or find that an item is missing from your shipment, please notify us within 48 hours of delivery.

To help us investigate your complaint, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the received products.

• Photographs of the packaging and shipping label.

• An unboxing video, if available.

After reviewing the complaint, we will determine the appropriate resolution in accordance with our Return and Refund Policy.

15. Multiple Shipments

In certain situations, products from the same order may be shipped separately.

This may happen due to product availability, packaging requirements, warehouse arrangements, or courier logistics.

If your order contains multiple products, they may arrive at different times. Separate tracking details may be provided whenever available.

Customers should allow the estimated delivery period for each shipment before reporting an order as incomplete.

16. International Shipping

At present, Moon Light Jewel primarily focuses on serving customers within India.

International shipping is not guaranteed and may be unavailable for certain destinations.

If international delivery options become available in the future, the applicable shipping charges, delivery estimates, customs duties, import taxes, and other conditions will be communicated before order confirmation.

17. Contact for Shipping Support

If you have questions regarding order processing, shipment tracking, delivery delays, damaged packages, or any other shipping-related concern, please contact our customer support team.

Business Name: Moon Light Jewel

Website: https://moonlightjewel.com

Email: Moonlightjewel30@gmail.com

Phone: +91 8967326439

Business Address: Uchitpur, Kerur, Sabang, Paschim Medinipur, West Bengal – 721155, India.

GST Number: 19DPXPB7060A1ZS

Our team will make reasonable efforts to respond to your queries and assist you with available shipping information.

18. Policy Updates

Moon Light Jewel reserves the right to modify, update, or revise this Shipping Policy whenever necessary to reflect changes in business operations, courier services, shipping arrangements, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date, where appropriate.

Customers are encouraged to review this page periodically to stay informed about our latest shipping terms.

19. Customer Agreement

By purchasing products from Moon Light Jewel, you acknowledge that you have read and understood this Shipping Policy and agree to the shipping and delivery conditions described above.

We appreciate your confidence in Moon Light Jewel and thank you for shopping with us.

Moon Light Jewel – Bringing Elegance to Your Everyday Style.

Thank you for choosing us!