Effective Date: November 1, 2026

Welcome to Moon Light Jewel (moonlightjewel.com). These Terms & Conditions govern your access to and use of our website, services, and products. By visiting our website or purchasing any product from us, you agree to comply with these Terms & Conditions. Please read them carefully before using our website.

If you do not agree with any part of these terms, please do not use our website or services.

1. About Our Store

Moon Light Jewel is an online shopping store specializing in jewellery, watches, and accessories. We aim to provide customers with a convenient and enjoyable online shopping experience by offering stylish products at competitive prices.

Business Details:

• Website: https://moonlightjewel.com

• Store Name: Moon Light Jewel

• Business Category: Jewellery and Watches

• Email: Moonlightjewel30@gmail.com

• Phone: +91 8967326439

• Business Address: Uchitpur, Kerur, Sabang, Paschim Medinipur, West Bengal – 721155, India

• GSTIN: 19DPXPB7060A1ZS

2. Eligibility to Use Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian laws. If you are under 18 years of age, you may use our website only under the supervision of a parent or legal guardian.

You agree to provide accurate, complete, and updated information when creating an account or placing an order.

3. Product Information and Descriptions

We make reasonable efforts to ensure that product descriptions, images, prices, colours, sizes, and other details displayed on our website are accurate.

However, slight variations may occur due to screen settings, lighting conditions, photography, or manufacturing differences.

We reserve the right to correct product information, update descriptions, or modify product availability without prior notice.

4. Pricing and Payments

All product prices displayed on our website are listed in Indian Rupees (INR), unless otherwise specified.

Prices, discounts, and promotional offers may change at any time without prior notice.

We accept the payment methods displayed during checkout, which may include:

• Cash on Delivery (COD), where available.

• Online payment methods supported by our payment partners.

• Other payment options displayed at checkout.

Customers are responsible for providing correct payment information. Orders may be cancelled if payment is unsuccessful, unauthorised, or suspected to be fraudulent.

Applicable taxes and delivery charges, if any, will be displayed during checkout.

5. Order Placement and Confirmation

After placing an order, customers may receive an order confirmation through email, SMS, or other available communication channels.

An order confirmation indicates that we have received your order request. It does not necessarily mean that the order has been finally accepted or dispatched.

Moon Light Jewel reserves the right to reject or cancel orders due to product unavailability, incorrect pricing, payment issues, suspicious activities, or inaccurate customer information.

If payment has already been received for a cancelled order, the eligible amount will be refunded through an appropriate payment method.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated processing time mentioned on our website.

Delivery timelines may vary depending on the customer's location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Customers must provide a complete and accurate shipping address and contact number when placing an order.

Moon Light Jewel will not be responsible for delivery delays caused by incorrect addresses, unavailable recipients, courier disruptions, or circumstances beyond our reasonable control.

For further information, please refer to our Shipping Policy.

7. Cancellation Policy

Customers may request order cancellation before the order is processed or dispatched.

Once an order has been shipped, cancellation may not be possible. Customers should contact our support team as soon as possible if they wish to cancel an order.

We reserve the right to cancel orders in cases of suspected fraud, pricing errors, stock shortages, or other legitimate business reasons.

8. Returns and Refunds

We want our customers to have a satisfactory shopping experience.

If you receive a damaged, defective, incorrect, or otherwise eligible product, you may contact us to request assistance according to our Return and Refund Policy.

Products must meet the applicable return conditions, including any stated requirements regarding original packaging, tags, accessories, and proof of purchase.

Refunds, exchanges, or replacements will be processed according to our Return and Refund Policy and applicable laws.

Please review the complete Return and Refund Policy before placing an order.

9. Jewellery and Watch Care

Customers are encouraged to follow the care instructions provided with individual products.

Jewellery and watches should be handled carefully and protected from conditions that may cause damage, such as excessive moisture, chemicals, rough handling, or accidental impact.

Moon Light Jewel is not responsible for damage caused by improper use, mishandling, unauthorised repairs, or failure to follow product care instructions, except where applicable consumer protection laws provide otherwise.

10. Intellectual Property Rights

All website content, including logos, brand names, product photographs, graphics, designs, text, descriptions, and website layout, is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, or commercially use any website content without prior written permission from the respective rights holder.

Unauthorised use of our content may result in appropriate legal action.

11. User Responsibilities

By using our website, you agree:

• Not to use our website for unlawful purposes.

• Not to provide false or misleading information.

• Not to attempt unauthorised access to our website or systems.

• Not to upload malicious software, viruses, or harmful content.

• Not to interfere with the website's security or normal operation.

• Not to misuse promotional offers or payment facilities.

We reserve the right to restrict access or suspend accounts involved in activities that violate these terms.

12. Limitation of Liability

Moon Light Jewel makes reasonable efforts to maintain accurate website information and reliable services.

However, to the extent permitted by applicable law, we shall not be liable for indirect or incidental losses arising from website interruptions, delivery delays, unauthorised third-party activities, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits any consumer rights or legal protections that cannot lawfully be excluded under applicable Indian law.

13. Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, courier services, or other external platforms.

These services are operated independently and may have their own terms, privacy policies, and conditions.

Moon Light Jewel does not control third-party websites and is not responsible for their content, availability, or privacy practices.

Customers are encouraged to review the applicable terms before using external services.

14. Privacy and Personal Information

We respect the privacy of our customers. Personal information collected during browsing, account registration, checkout, and order processing will be handled according to our Privacy Policy.

We may use customer information to process orders, arrange deliveries, provide customer support, communicate important updates, and improve our services, in accordance with applicable laws.

For more details, please read our Privacy Policy.

15. Changes to Terms & Conditions

Moon Light Jewel reserves the right to update, modify, or replace these Terms & Conditions at any time.

Any changes will become effective once published on this page, unless otherwise stated.

Customers are encouraged to review this page periodically to stay informed about the latest terms.

16. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our website, products, or services shall be subject to the jurisdiction of the competent courts in accordance with applicable Indian laws.

17. Contact Information

If you have questions, concerns, or require assistance regarding these Terms & Conditions, please contact us using the details below.

Moon Light Jewel

Website: https://moonlightjewel.com

Email: Moonlightjewel30@gmail.com

Phone: +91 8967326439

Address: Uchitpur, Kerur, Sabang, Paschim Medinipur, West Bengal – 721155, India.

GSTIN: 19DPXPB7060A1ZS

Thank you for choosing Moon Light Jewel. We appreciate your trust and look forward to providing you with a pleasant online shopping experience.